FAQ's

Get Informed.

HOW CAN I MAKE AN APPOINTMENT AS A NEW PATIENT?

You can call our office 978-452-9700.

WHAT DO I NEED TO BRING FOR MY VISIT?

HOW CAN I GET MY PRESCRIPTION REFILLED?

You can request a refill on the patient portal or call our office and leave a message on our prescription refill line. Please allow two business days to complete a prescription refill request to be called into your pharmacy.

I AM SICK, HOW SOON CAN I GET AN APPOINTMENT?

We do save some open slots on our schedule for sick visits. The appointments do go quickly therefore

please call as early as possible so we can fit you in

WITH WHICH HOSPITAL IS RIVERSIDE MEDICAL GROUP AFFILIATED?

Lowell General Hospital:

Main campus

295 Varnum Ave, Lowell, MA

Saint's Campus 

1 Hospital Dr, Lowell, MA

WHERE CAN I GO FOR BLOOD WORK?

Lowell General Hospital or any laboratory or hospital that your insurance will cover.

HOW DO I PREPARE FOR BLOOD WORK?

Any Lowell General Hospital patient service center https://www.lowellgeneral.org/care-and-services/patient-service-centersor any laboratory or hospital that your insurance will cover.

What Insurances are accepted? 

Please follow this link to read more about accepted insurances

Where can I find the patient portal? 

Please follow this link to access the patient portal

FAQ's

Get Informed.

HOW CAN I MAKE AN APPOINTMENT AS A NEW PATIENT?

You can call our office 978-452-9700.

WHAT DO I NEED TO BRING FOR MY VISIT?

HOW DO I GET A REFERRAL?

You can request a referral on the patient portal or submit a referral request on our referral request line

Please have all information readily available when you call:

  • State and spell your name

  • Date of birth

  • Primary care physician

  • Daytime telephone number

  • Name of your health insurance

  • Specialist you wish to see

  • Reason for your visit (your diagnosis)

  • Date of the appointment

Please check with your PCP before you request a referral for a new specialist.

HOW DO I OBTAIN MY MEDICAL RECORDS IF I CHOOSE TO MOVE TO ANOTHER PCP?

You must fill out a Medical Records Release Form or you can get one at our office. There may be a fee for processing your records. A copy of your records will be available for you to pick up at our office. 

WHERE CAN I GO AFTER HOURS FOR MEDICAL ATTENTION?

Please call us first at (978) 452-9700
 

We have a physician on call 24/7 with access to your medical records.

 

If you feel that you need to be examined in person by a doctor when the office is closed, you can access one of the Circle Health Urgent Care centers https://www.circle-health.org/care-and-services/urgent-care

HOW CAN I CHECK MY BLOOD PRESSURE AT HOME USING A HOME BLOOD PRESSURE MONITOR?

FAQ'S